Privacy Policy

1. Introduction

jilifish ("we," "us," or "our") is committed to protecting the privacy and personal data of every user who accesses or registers on the jilifish online casino platform (the "Service"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information when you use our website and related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. By accessing or using the jilifish Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must discontinue use of the Service immediately. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the jilifish platform.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register for a jilifish account or interact with our Service, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: Bank account details, e-wallet information (GCash, PayMaya), and transaction history related to deposits and withdrawals on the jilifish platform.
• Account Data: Username, password (stored in encrypted form), account preferences, and communication settings.
• Verification Data: Copies of government-issued IDs, selfies, proof of address documents, and other Know Your Customer (KYC) materials submitted during account verification.

2.2 Information Collected Automatically

When you access the jilifish platform, we automatically collect certain technical and behavioral data, including:

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the platform, and features accessed.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location data unless you explicitly grant permission.
• Log Data: Server logs recording access times, error reports, and platform performance metrics.

3. How We Collect Your Data

jilifish collects personal data through the following means:

• Direct Interactions: Data you provide when registering, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Cookies, web beacons, pixel tags, and similar tracking technologies embedded in our platform. See Section 6 for more details on our cookie practices.
• Third-Party Sources: Identity verification providers, payment processors, fraud prevention services, and analytics partners may share data with us to help us verify your identity and protect the integrity of the Service.

4. How We Use Your Personal Data

jilifish processes your personal data for the following lawful purposes:

• Account Management: To create, maintain, and manage your jilifish account, including processing registrations, verifying identity, and handling account-related requests.
• Service Delivery: To provide access to games, process financial transactions, and deliver the core features of the jilifish platform.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and reporting obligations to relevant regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other illegal conduct on the platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the jilifish Service.
• Responsible Gaming: To monitor gaming behavior and implement responsible gaming measures, including enforcing deposit limits, session reminders, and self-exclusion requests.

5. Sharing and Disclosure of Your Data

jilifish does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Financial institutions and e-wallet providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying user identities and screening for prohibited persons.
• Game Providers: Licensed third-party game developers and content providers whose games are hosted on the jilifish platform. These providers may receive limited gameplay data necessary to deliver their services.
• Analytics and Technology Partners: Service providers who assist us with platform analytics, fraud detection, cybersecurity, and IT infrastructure. All such partners are bound by data processing agreements consistent with the DPA.
• Regulatory and Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies when required by law, court order , or legal process, or to protect the rights, property, or safety of jilifish, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

6. Cookies and Tracking Technologies

jilifish uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Service.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features such as account login, session management, and secure transactions.
• Performance Cookies: Collect anonymous data about how users interact with the platform, helping us identify and fix technical issues and improve performance.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across the platform to deliver targeted promotions and measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the jilifish platform. Disabling essential cookies may prevent you from accessing certain features or logging into your account.

7. Data Retention

jilifish retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specifically, we retain account and transaction data for a minimum of five (5) years following account closure, as required by Philippine AML regulations and tax laws. After the retention period expires, we will securely delete or anonymize your personal data, unless longer retention is required by law or necessary to protect our legal rights.

8. Data Security Measures

jilifish implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using SSL/TLS protocols during transmission and AES-256 encryption at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on role-based access controls and the principle of least privilege.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential risks.
• Incident Response: We maintain an incident response plan to detect, investigate, and respond to data breaches or security incidents promptly.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

• Right to Be Informed: You have the right to know what personal data we collect, how we use it, and who we share it with.
• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or other legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13. We will respond to your request within fifteen (15) business days, or as otherwise required by law. We may request additional information to verify your identity before processing your request.

10. Protection of Minors

The jilifish Service is intended solely for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or disclose personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such data from our systems.

If you are a parent or guardian and believe that your child has provided personal data to jilifish, please contact us immediately so that we can take appropriate action.

11. Cross-Border Data Transfers

Your personal data may be transferred to, stored, or processed in jurisdictions outside the Philippines where our service providers, technology partners, or data centers are located. When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the National Privacy Commission.
• Adequacy determinations recognizing that the destination country provides an adequate level of data protection.
• Binding corporate rules or other legally recognized transfer mechanisms.

By using the jilifish Service, you consent to the transfer of your personal data to countries outside the Philippines, subject to the protections described in this Privacy Policy.

12. Changes to This Privacy Policy

jilifish reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you through email, platform notifications, or other appropriate means.

Your continued use of the jilifish Service following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

jilifish Data Protection Officer
Email: [email protected]
Customer Support: [email protected]

We aim to respond to all privacy-related inquiries within fifteen (15) business days. For urgent matters, please use the live chat feature available on the jilifish platform.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated. Visit privacy.gov.ph for more information.